.
If your company is currently a Ricoh customer
and you would like access to RicohDirect, follow the steps below:
After installing the RicohDirect Desktop Icon, you will be able to access
RicohDirect with just one click. To begin downloading, follow the steps
below:
When first accessing the RicohDirect site,
the following elements will be displayed:
If you attempt to access the Products or Services
& Support links before logging in you will be re-directed to the login
page. Successful login is necessary to access these functions.
.
To login to RicohDirect, you may enter your username and password on the home page or click the Login
button on the top navigational bar of the site.
Select the login button to gain access to
the privileges you have been assigned within RicohDirect.
Once you have successfully logged in, the My Equipment
screen will be displayed. The red and blue Navigation
Bar at the top of the screen will display all the functions that you have
access to. When you are successfullly logged into RicohDirect, "Welcome
back!" will be displayed on the left side of the page.
If you have forgotten your password, click on
the "Password Help" button from the home or login page and complete
the following steps:
You will then be directed to a confirmation page, as well as receive
a confirmation e-mail
Meter Reading and
Serial Numbers for a Specific Copier
If you need help locating your serial number
or learning how to read the meter for your copier, RicohDirect offers
"Meter Reading Help". To take advantage of the Meter Reading
Help, follow the steps below:
- Select My Equipment from the top, red navigational bar
- Click the Meter Reading Button
- Select the "Click here if you need assistance locating your
meter or serial " hyperlink. This will take you to the Meter
Reading Help Page
- Select your equipment model and click Go
- After clicking , the information pertinent to the model that was
selected will be displayed
RicohDirect gives you the ability to place multiple meter readings
on the same page. To begin using Power Meter, follow the steps below:
- Login to RicohDirect
- Click Power Meter Button from the My Equipment page
- Enter Meter readings for machines that are due and click Continue.
NOTE: If "Not Available" is displayed under a meter reading
due date, this is not an error. Any meter entries for those machines will
process correctly.
- Machines that do not have a meter reading entered, or that have
a meter value entered that is lower than the previous value will be
highlighted. If all the information submitted is correct, the user
can click continue and all entered meter readings will be processed
correctly.
- A review page is displayed for only those machines a meter reading
was submitted for.
- A confirmation page is displayed for only those machines a meter
reading has been submitted for.
- A confirmation email is immediately sent to the end user. A single
confirmation email is received for all meter readings submitted.
FAQ's for Online Meter Readings
Q: I posted my meter reading on RicohDirect,
why does it not yet show up on the website?
A: The meter reading you submit on RicohDirect will be updated within
24 - 48 hours. If your reading is lower than your previous reading
or significantly higher than the expected reading, you will be contacted
by a Ricoh representative. Please contact us at RicohDirect@Ricoh-usa.com
if you require further assistance.
Q: I sent my meter reading(s) in by mail, why am I still receiving
an email reminder?
A: Please note that meter readings sent by US postal service or fax
may take 1 - 2 weeks before they are posted to the billing system.
The advantage of RicohDirect is that meter readings posted online
are sent directly to the billing system. This ensures that you do
not receive further reminders.
In an effort to better protect our environment, Ricoh is reducing
its use of paper products where possible. Your meter card may soon
be discontinued and you will be asked to submit your readings online.
Q: I gave my meter reading over the phone, why am I still receiving
an email reminder?
A: Meter readings requested on the phone may not always be for billing
purposes. These readings are often taken for information purposes
only or to assist in placing a service request or supply order.
The reading requested in the email reminder sent to you is in accordance
with your contract terms and necessary to keep your account current.
We ask that you login to RicohDirect and submit your most current
meter reading.
New Service
Request
RicohDirect gives you the ability to enter
service requests for registered equipment on-line.
To begin entering a service request on-line:
- Successully login to RicohDirect.
- Select the machine requring service by clicking Service Request
next to the correct piece of equipment.
- Enter the information requested in the text boxes, required fields
are denoted with a blue asterisk
- If your equipment is covered under a service agreement, there
will be a statement at the bottom of the screen stating as such.
- If the equipment is not covered by a service agreement there
could be charges incurred.
- Once the information has been entered,
click Submit
- Review your service request for accuracy,
if all information is accurate click the Submit button again
- You will be directed to a confirmation
page, as well as receive a confirmation e-mail. Should you need to
change or cancel your request, please contact us at techsupport@ricoh.com
or call us at 1-800-333-2679.
. Open Service Requests
If a machine has an open service request,
this can be viewed using RicohDirect. To view Open Service Requests
for a piece of equipment, complete the following steps:
- Select My Equipment from the top, red navigational area
- Select the machine
- If there is a "Yes" in the Open Requests field, then there
is currently an open service request for that machine
- To view the open request, select the "Yes" hyperlink that
coincides with that piece of equipment
- You will be directed to the Service Request status page
- To view a particular service request, select
the serial number hyperlink and you will be taken to the Service Request
Detail page
Service Request
History
RicohDirect allows you to view a 12 month service history for a given piece of
equipment. If you wish to view the service history for a piece of equipment,
complete the following steps:
- Select My Equipment from the top navigational bar
- Select the machine
- Select View History for the piece of equipment that you wish to
review
- Service Request History will be displayed for that given machine
Buy
Supplies for My Equipment
To purchase supplies for your Ricoh equipment,
select the My Equipment button from the top navigation bar. Select
the appropriate piece of equipment and click "Order Supplies".
If you cannot locate the piece of equipment
that you wish to purchase supplies or accessories for, you may submit
a Quote Request on RicohDirect.
Clicking Order Supplies will display
the related supplies for the selected equipment at the
contract pricing specified by your maintenance agreement. Simply enter
the desired quantity for the supply or accessory and add the items to
your cart. Please note: Zero cost items are limited to a quantity of
1 per serial number per order. Attempting to add more than 1 of these items to your cart will generate
an error message.
Selecting the red Add All shopping cart will
add all items with quantities greater than zero to your cart and take
you directly to the shopping cart detail page. Selecting the gray shopping
cart image corresponding to the line item will add that item only to
your cart and leave you on the current page.
Purchasing
a Saved Cart
RicohDirect allows you to save Shopping Carts
so that you don’t have to browse for products repetitively. You
can create a new shopping cart at any time, as long as you are logged
into the site. You can create a new cart by adding a product to your
shopping cart using the or Add to Cart button. After adding a product
to your cart, the Persistent Shopping Cart will begin to display under
the top navigation bar. The cart will be named “Default Cart”
until you name it differently on the Shopping Cart Detail page. It will
display the number of line items and current sub-total.
The Shopping Cart detail page is the main
page for all shopping cart maintenance. The following actions can be
completed using the Shopping Cart detail page:
- View Shopping Cart Items
- Edit Shopping Cart
- Copy Shopping Cart
- Save changes/updates
- Delete Current Cart
- Checkout (or request approval to buy from your Manager)
You may access the Shopping Cart Detail page by selecting the link
to your Persistent Shopping Cart or by selecting “My Account”
from the top navigation bar and selecting the appropriate cart
name. Once the Shopping Cart detail page is displayed, you have the
opportunity to name and save your Shopping Cart. This is useful for
items that you purchase on a regular basis, such as toner, paper, etc.
Checkout
To actually place an order with Ricoh, the
Checkout process must be completed. To begin the checkout process, complete
the following steps:
- Select the Checkout button that is displayed on the Shopping Cart
detail page.
- You will be directed to the Order Detail page to enter details
pertinent to your order
- Order name (by default this is populated with the Cart Name, you
may change)
- Comments (optional)
- Payment Type (required)
- Ship-to Address (required)
- Bill-to Address (required)
- Once all the pertinent information has been entered, select Submit
- Review the order information for accuracy
- If all information is correct, select Complete
- You will be directed to the Order Confirmtion Page
- An e-mail will be generated confirming your order
Using the Order Status function within RicohDirect, you can view the
status of orders that are currently outstanding.
To access the Order Status portion of RicohDirect, follow the steps
below:
- Select My Account from the top navigational bar
- Select Order Status from the left hand navigational bar
- If you have access to more than one organization, verify you are
in the correct organization
- Should you need to change organizations, use the
drop-down to switch organizations and then select Go
- Select the hyperlink ID of the order you wish to view
- The Order Status Detail Page will
be displayed (see Figure 36 below for an example)
Order
History
Order History allows you to see orders that
have been placed in the past. To access Order History:
- Select My Account from the top navigational bar
- Select Order History from the left hand navigational bar
- If you have access to more than one organization, verify you are
in the correct organization (see Figure 37below for an example)
- Should you need to change organizations, use the
drop-down to switch organizations and then select Go
My Account
Using My Account you can switch organizations (if you have access to
multiple organizations), change contracts (if you organization has more
than one contract assigned), access Shopping Carts, and edit your profile. My Account is accessed by
clicking on the My Account button
from the top navigation bar.
It is possible that you belong to more than one organization within
your company. If that is the case and you want to switch between and
shop for those different organizations:
- Select the correct organization using the drop-down box provided
- Click Go
It is also possible that your organization has more than one current
contract with Ricoh. If this is the case, and you would ike to switch
contracts:
- Select the correct contract using the drop-down provided
- Click Go
My Shopping Carts and the Inbox
are discussed in the Shopping Cart section of this document
Edit Profile
Using the Edit Profile function of RicohDirect you can update contact
information, set a default bill-to and ship-to address and change your
password. If
you find that you've had to use password help in order to gain access
to RicohDirect, you would come to the Edit Profile section to update
your password.
To access Edit Profile:
- Select My Account button
from the top navigational bar
- Select "Edit Profile" from the left-hand navigational
bar
To update any of the information in the Edit Profile screen:
- Click in a text box
- Make the necessary change
- Save the change(s) using the "Save" button
.
Ricoh Reports
The Ricoh Reports section of RicohDirect has offers previously created
reports that are available for each organization with RicohDirect access.
To access Ricoh Reports:
- Select
from the top navigational bar
- Select Ricoh Reports from the left-hand navigational bar
- Choose the Organization you wish to view reports for
- Click on the report you wish to view
- Report opens as the browswer windoww. You can choose to save
the report to your computer
